Increasing customer acceptance and managing risk

Working with Telcos

According to the GSMA, the number of mobile subscribers reached 5 billion in June 2017. As a result, around two-thirds of the world’s population now has access to a mobile service. This market continues to increase, particularly in the Asia-Pacific and Sub-Saharan African regions.

The sector faces several ongoing Fraud Risk challenges:

  • Mobile Devices are highly desirable, and therefore highly resalable. This makes device retailers a prime target for fraudsters
  • Telco services transactions are high volume and often high frequency. Traditional indicators of underlying and emerging fraud activity are not as clearly discernable in this environment.
  • Synthetic ID fraud. Fraudsters are creating fictional customers, using a blend of false and genuine identification details, to maximize the fraudulent activity they can undertake at any one time. Due to inclusion of genuine identification details, these customers may pass traditional credit and verification checks.

The aim for the Telco providers is to mitigate against these challenges, whilst still maximising genuine customer acceptance to compete for market share in a highly competitive market.

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