Designed to streamline customer communications

aiSmartAlerts reduces the need for human intervention in sending alerts (outbound) and obtaining a response from cardholders (inbound). A user-branded portal is provided to establish and control the customer contact strategy for SMS.

Key Features

Keyword scrubbing in response

1 way or 2 way SMS

Re-queuing in event of no response

Automated customer contact and call-back requests

Blocking suspected fraud transaction

Automated alert and subsequent alert generation based on rules defined

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