The pandemic and resulting national lockdowns have created a challenging operating environment for fuel retailers, with less people travelling and sales decreasing. As a result, many retailers are turning to data analytics and associated technology to reduce costs and improve customer service.
At all levels of society, the foundations of trust are being tested like never before. Under siege by a deadly pandemic, people are questioning the trustworthiness of hallowed institutions, from governments and law enforcement agencies to scientific research organizations, media outlets and schools. Enterprises know they are not immune to the prevailing wave of distrust.
Customer profiling techniques must learn a customer’s changing preferences and maintain an up-to-date view to continue to make highly relevant decisions as to what to show to the user. Profiling is everywhere, and many companies, Google, Meta, Amazon, et al., have proved that if it is done correctly, it can be extremely profitable.
Fraud managers are looking for more and more ways to optimize their operations, as the rise in digital payments increases the strain on many anti-fraud systems. Fraud orchestration is set to be the next step in this evolving area. It helps fraud managers manage fraud problems, both new and existing, without the manual effort that the process usually requires.
The automation of processes has advantages in many areas of business. Helping to create predictable success, like the autopilot technology on a plane has been perfect over many years and by decreasing the time that it takes to complete manual processes and removing the chance of human error. Automating processes also has the benefit of streamlining workflows.
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