Enterprise Risk & Analytics

SmartAlerts™

Efficient and effective customer communication

SmartAlerts™ is a customer engagement platform designed to streamline B2B and B2C communication.

What is SmartAlerts™?

This event-based solution is designed to alert business or consumers of potential fraud, using SMS, e-mail, or through Interactive voice response (IVR) technology.

SmartAlerts™ reduces the need for human intervention in sending fraud alerts (outbound) and obtaining a response from cardholders (inbound). A user-branded portal is provided to establish and control the customer contact strategy for SMS. This will include key functionality such as:

Alert Times

Time between polls for alerts

Code Responses

Coded responses to determine how alerts should be updated into RiskNet®, subject to responses received

SMS Content

The content of the SMS messages to be sent

Keyword Scrubbing

Keyword scrubbing in responses

Message Frequency

Frequency of messages sent before expecting confirmation

Key Features & Benefits

Engage with your clients in preferred communications method
SMS & e-mail interaction
Real-Time Communications
Update or alert status based on cardholder response
Template creator for all mediums
Single platform for all communication
Message automatically triggered from rules created in the fraud platform
Auto alert escalation

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*Sample KPIs.

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