SmartAlerts™ is a customer engagement platform designed to streamline B2B and B2C communication.
This event-based solution is designed to alert business or consumers of potential fraud, using SMS, e-mail, or through Interactive voice response (IVR) technology.
SmartAlerts™ reduces the need for human intervention in sending fraud alerts (outbound) and obtaining a response from cardholders (inbound). A user-branded portal is provided to establish and control the customer contact strategy for SMS. This will include key functionality such as:
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