aiSmartAlerts™
Your customer communications solution
aiSmartAlerts™ gives you the communications power to create, deliver and manage great customer experiences.
- Streamline customer communications
- Add fast notification on fraudulent transactions
- One or two-way omni-channel communications
aiSmartAlerts™ can be tailored entirely to your business needs, using voice, SMS, WhatsApp, WeChat, email, and other mobile applications.
Enhance your customers experience with a low-maintenance, easily set up a suite of communication methods that can be quickly configured to meet a wide range of needs, from direct customer engagement to business notifications.
Reduce the need for human intervention by automating the customer contact process, using technology that is familiar to them, easy to use, and can be accessed at any time, in any location.
aiSmartAlerts™ is an intelligent two-way customer engagement platform that provides a speedy and automated way for customers to respond to alerts. It vastly reduces the need for human intervention in sending a communication and obtaining a response quickly.
A white-label portal is provided to establish and control your customer contact strategy. An event-based solution designed to alert businesses or customers using SMS, email or interactive voice response (IVR) technology.
This value-added service streamlines customer communications when used in conjunction with the aiRiskNet® fraud management platform and aiEazyFuel® payment issuing platform.
Key benefits
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Improved workflow efficiencies
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Reduce alerts for review
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Save time and effort in exposing critical information required
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Improved cardholder service and experience
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Provides a positive customer engagement opportunity
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Notify your customers of potential fraud through their preferred communication method
Key features
Out-of-hours settings
1 or 2-way messaging
Re-queuing in the event of no response
aiRiskNet® integration for automated blocking of fraud transactions
Integration into aiEazyFuel® or third-party Card Management Systems for auto-blocking of cards
Automated alert and subsequent alert generation based on rules defined within aiRiskNet®
Coded responses to determine how alerts should be updated into aiRiskNet®, subject to responses received
Automated customer contact & call back requests to support representative
Keyword scrubbing in responses
Your own branded management and reporting portal
Multi-member set-up
Message configuration (content, type and response)
Test messaging
Service configuration
Service analytics dashboard
