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Meet the team – Client Services Manager, Amy Young

10th January, 2018 in Latest news

Providing excellent customer service is key for us here at ai, so we thought for this months ‘meet the team’ article, we would have a chat with Amy Young, Client Services Manager to find out what’s going on in the wonderful world of customer service. Hi Amy, in 3 words, describe what you do here at…

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Barclaycards working with ai to improve payment performance

We continue to enhance our leadership across Australia and New Zealand in the payments market, offering world class payment solutions that are both simple and secure.

The AI platform is proven technology that will give our customers more choice and will further help MYOB to protect our customers from cyber-attacks.

Andrew Birch, Chief Operating Officer

MYOB

Trust and security of payments through your business

I first worked with Rob at aiGateway in 2010 and built a base of 30,000 customers in just over 3 years. So when it came to working on another project, I had no hesitation in picking up the phone and getting aiGateway involved again. We trust the folk at ai, that's really what it's all about in this industry. The product is so simple to use and it looks great. The aiGateway guys really do know what they are talking about and we are looking forward to expanding into the broader ai product set in the near future.

Rupert Lowery, Chief Commercial Officer

takepayments

We are a leading payments processor who use RiskNet as part of our service to our customers. The quality and reliability over the last two years has been excellent. Recently some prepaid cards issues in this region have heightened the awareness of fraud prevention with our clients, so having RiskNet available to protect all card types and channels makes us well equipped and to meet our client’s urgent needs in these regards.

Neil Pavis, Deputy Chief Executive Officer

Arab Financial Services

I recognise improvements in communication and engagement from ai over the last 12 months and we would like to leverage their expertise and experience for our next phase of development. As the payments world gets more complex we need to benchmark our performance and understand what ai can do for us in the future.

Paul Garside, Credit Risk Officer

Barclaycard

Working to identify the optimum payment solution

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Meet the team – Client Services Manager, Amy Young

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